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| Acadêmico(a): João Rodrigo da Silva |
| Título: Aplicação da Técnica RBC no Sistema de Informação para Suporte aos Clientes da Empresa Multitherm Sistemas e Automação |
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| Abstract: |
| This work aims to integrate the technology Case-Based Reasoning using the technique of Nearest Neighbor in a information system used by the customer support sector of the company Multitherm Sistemas e Automação. CBR systems simulate the human act of remembering a previous episode in order to solve a determinate problem according the identification of the affinities between them, it´s used a mathematics formula to calculate this similarity. This integration is able to make the job easier, improve storing and organizing knowledge data base, reduce the customer support time and provide more accurate solutions to the problems. |
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