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| Acadêmico(a): Jean Carlos Eloy Luchtenberg |
| Título: Ferramenta de Apoio ao Suporte a Clientes utilizando Voz sobre IP (VOIP) |
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| Abstract: |
| This work specifies and implements a client supporting tool for a software-house with voice over IP for client/support conversation. Besides the voice communication this work allows text messages exchange between users from the same enterprise or client attending. |
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