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| Acadêmico(a): Juliano Maia Arins |
| Título: Software de Apoio a Avaliação da Satisfação do Cliente de Informática |
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| Abstract: |
| This work objectives the elaboration of a software that supports the avaliation of the client's satisfaction. It uses several questionnaires that are created directly from the software. It also generates basic statistics about the collected data, enphatizing the aspects of satisfaction and importance. |
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