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| Acadêmico(a): Cristian Paulo Prigol |
| Título: Sistema de Helpdesk e Controle de Chamados Baseado em Workflow |
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| Abstract: |
| This paper presents the development of a Help Desk’s system applied to Seção de Apoio ao Usuário of FURB. The proposal of this system was based on the methodology of process´ control workflow using as language the Java pattern Java 2 Enterprise Edition (J2EE). Its implementation used the framework of workflow Java Business Process Management (JBPM), describing its utilization and its main concepts. This paper also demonstrates the use of framework Hibernate, presenting some of its definitions and its utilization to make persistence of data on the database Oracle. |
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