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Abstract
 
 
Acadêmico(a): José Lino Uber
Título: Descoberta de Conhecimento com o Uso de Text Mining Aplicada ao SAC
 
Abstract:
Since the end of the 1980’s, research has been developed with the intention of establishing useful standards (unknown as of then), beginning with the large volume of existent data in organizations. Currently, organizations begin searching for information in their own data banks, with the objective of arriving at better servicing and availability of its products in the market. But this information, besides forming a great mass of data, is neither organized nor standardized, which makes it difficult to both locate and access it. These factors contribute to difficulties in dealing with and understanding information. The objective of this work is to present the area known as the Discovery of Knowledge in texts and the Discovery of Knowledge in Data Bases, which deal with problems related to the understanding, classification and treatment of information. It approaches a general vision of the concepts and techniques involved.