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| Acadêmico(a): Fernando Welter |
| Título: Ferramenta de Apoio ao Gerenciamento de Configuração com Base nas melhores Práticas da Information Technology Infrastructure Library (ITIL) |
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| Abstract: |
| This work aims to develop a tool to support the management of configuration based on a set of best practices of ITIL. The application was developed as a GeneXus tool, making use of the .Net language and SQL Server Express database. |
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